Policies & Privacy

Data Collection

We may collect the following information when you contact us or use our website:

• Your name, phone number, and email address (provided via our contact form or by phone/email)
• Your postcode or address (to determine whether your property is within our service area)
• Details of the work you require
• Technical data such as your IP address, browser type, and pages visited (collected automatically via cookies)

How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide quotes
• Arrange and carry out work at your property
• Send you updates about your project or booking
• Improve our website and services

We will never sell or share your personal data with third parties for marketing purposes. We may share your details with trusted subcontractors (e.g. RG Wells for electrical work) only where necessary to complete the work you have requested.

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how visitors use our site (e.g. pages visited, time on site)

You can disable cookies in your browser settings at any time, though this may affect some website functionality.

GDPR Compliance

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete data
• Right to erasure: You can request that we delete your personal data
• Right to restrict processing: You can ask us to limit how we use your data
• Right to data portability: You can request your data in a structured, machine-readable format
• Right to object: You can object to us processing your data in certain circumstances

To exercise any of these rights, please contact us at tpc.horndean@gmail.com or call 07721 826657.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 12 months unless you request earlier deletion.

Terms & Conditions

For full details on our service terms, payment terms, cancellation policy, and liability, please see our Terms & Conditions page.